John has over 27 years experience in housing initially starting his career in shared ownership sales, customer service and complaints management. John has worked in a number of senior roles, most recently as Director of Housing Services at Notting Hill Housing and as Head of Customer Services at Wandle Housing. John is also a voluntary Board member at Ekaya Housing Association in Brixton.
John has led on the design and implementation of large cultural, structural, IT and performance improvement projects. He is also passionate about building teams that deliver excellent customer service and over the last 18 months he has worked as an independent consultant with a range of housing associations.
In his spare time John enjoys listening to and playing music, reading and watching television documentaries about castles (according to his two children)