Making a Complaint?
We aim to provide a first class service to our members, however we appreciate that mistakes can happen and we welcome the opportunity to put things right. Please contact us to let us know how we can help, either by phone on 020 7471 2620; email email@example.com; or at our office, 274 North End Road, London, SW6 1NJ. A full copy of our Complaints Policy is available on request, and we do welcome feedback on ways that we can improve our service. You can feedback any suggestions, grumbles or general ideas through our dedicated link here.
As we are a Credit Union, you have the right to refer complaints to the Financial Ombudsman Service (FOS), in the event that you remain dissatisfied with our response. Click here for a guide to making a complaint through the FOS.
Alternatively the FOS can be contacted at:
Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR
Tel: 0845 0801 800