Help with Online Banking
Before using our online services for the first time, you need to ‘activate’ your account. Full instructions on how to do this are below.
If you have activated your account on the app, you don’t need to do this again on the web browser (or vice-versa).
If you need any help, call us on 020 7471 2620 or pop into branch on an open day and we can support you to get set up.
Using LPCU online banking for the first time:
- Click ‘Log-in’ on our website
- Click ‘Activate Account’
- Enter your first name only, as it appears on your account
- Enter your membership number
- Use the drop-down menu to chose where you want the verification code sent
- Enter verification code
- Choose a strong password or passphrase, with a minimum of 8 characters, including at least 1 upper case, 1 lower case character and at least 1 number.
- Type the password in again (clicking on the pictures of the eyes will help you check what you’re typing)
- Click ‘Submit’
You should get a message to say that your password has been successfully set and you can log in using your membership number and your password.
If you need any help, call us or pop into branch on an open day and we can support you to get set up.
If you can’t use digital banking:
We believe that learning to use our digital banking will help you to manage your account better, including letting you withdraw funds within minutes, 24/7, but we’re here for all our members. If you can’t use digital services or feel you need extra help at any point, please call us on 020 7471 2620.
