Help
As a member of our Credit Union you can view your account details online or via our smartphone app.
Before you use these, you will need to activate your account for online access. For more information about this, please visit the Help with Online Banking page here.
If you are having trouble accessing the Members Area, view a list of potential problems and solutions below. (London Plus cannot be held responsible for the contents of third party websites).
The Members Area uses a temporary file called a Session Cookie to check whether you are logged in. The file is temporarily cached on your computer the moment you login successfully, and is deleted immediately you click the logout button. However, if cookies have been disabled in your browser's settings, you will not be able to login, and you may receive the following message: Your session has Timed Out due to a period of inactivity
We do not use cookies to collect or store your personal information. Session cookies are used solely to restrict and control access to the Members Area, and these cookies are deleted once you have logged out. Always click the logout button when you have finished.
How to enable cookies
 | Google Chrome |
 | Firefox |
 | Internet Explorer |
 | Safari |
The login page and the Members Area pages are digitally encrypted by a secure certificate to protect the integrity of information passing between your computer and our web server. These pages can be recognized by their address which usually begins with https://, where the s indicates a secure page.
Unfortunately, older browsers do not recognize the newer digital certificates, and so must be upgraded if logging into your account is required. The advantages of these certificates are clear: no one but you can view your account details.
Sometimes even the latest browsers and operating systems contain bugs or security loopholes which prevent logging in, and it becomes necessary to download a fix or an update for your particular browser or computer.
If possible, you should be using the latest version of your browser. (Firefox, Google Chrome, Safari, etc.) You should also make sure you have downloaded the latest patches, fixes and updates for your browser, particularly if you are accessing the Internet from a computer running Microsoft Windows.
These patches, fixes and upgrades usually resolve login problems, but they have the added benefit of improving the security of your computer, protecting against malicious downloads and viruses.
If you already have an up to date browser, you may also need to run a Windows Update if your computer is running Microsoft Windows. It is a good idea to run this update regularly because it will improve your computer's security. The Windows update can be run from the Windows Start Menu » Windows Update
If you have never run this update before, it will take some time to complete the necessary steps. Thereafter, if you run the update regularly, it should be much faster.
You may be trying to log into the old smartphone app.
The old site had to be paused regularly throughout the day to update accounts. Please visit the App Store or Google Play Store or use the links on the website to download the new app onto your phone.
If you haven’t already used the web browser version, you will need to activate the app and set up a new password, before you can log-in.
To activate your account you will need to enter your first name and membership number, exactly as we have them on the system.
Member Number: type your complete member number into the textbox provided, making sure you have no spaces between characters, and you have not omitted anything.
First name: type your first name only, exactly as we have it on our membership records. If you are unsure how we have recorded it (e.g. if you have a hyphenated name), please get in touch with us.
The Members Area uses a temporary file called a Session Cookie to check whether you are logged in. The file is temporarily cached on your computer the moment you login successfully, and is deleted immediately you click the logout button.
We do not use cookies to collect or store your personal information. Session cookies are used solely to restrict and control access to the Members Area, and these cookies are deleted once you have logged out. Always click the logout button when you have finished.
How to enable cookies
| Google Chrome |
| Firefox |
| Internet Explorer |
| Safari |
If you are worried about the security of your computer, deleting your passwords can help secure your online presence. No matter the reason or browser, deleting your saved passwords only takes a few clicks.
How to Delete Remembered Passwords
For instructions of how to delete saved passwords in your browser, please see the following link: How to Delete Remembered Passwords
Forms Autocomplete - This is a feature of the latest browsers which makes it easier to fill out online forms by remembering what was previously typed into the form's text boxes, and automatically inserting this information where appropriate. The kind of information remembered includes previous text entries, usernames and passwords, and web addresses when typed into the browser's address bar. In the case of public or shared computers this feature may reveal personal and confidential information and should ideally be disabled.
Forms Autocomplete - This is a feature of the latest browsers which makes it easier to fill out online forms by remembering what was previously typed into the form's text boxes, and automatically inserting this information where appropriate. The kind of information remembered includes previous text entries, usernames and passwords, and web addresses when typed into the browser's address bar. In the case of public or shared computers this feature may reveal personal and confidential information and should ideally be disabled.
Your privacy and personal information is protected in several different ways on our website and smartphone app, including two-factor authentication. In addition:
- The Members Area will automatically close your session after being ‘idle’ for a certain time. This helps prevent revealing your personal information should you be away from your computer for an extended period. You should logout of the Members Area when you are finished.
- Our server has a dedicated team of administrators, constantly maintaining and upgrading the websites' security and performance.
While our websites are optimized to display adequately in most scenarios, there are a multitude of factors which may affect the way a page is displayed. The factors which influence how a website looks on your monitor are:
- Browser Type (Internet Explorer, Firefox, Google Chrome, Safari, etc.)
- Browser Version - New browsers support more features, and suspend archaic features. Older browsers set aside more room for navigation buttons.
- Operating System (Windows, Apple, Unix, Java, Mobile Device Operating Systems, etc.)
- Monitor Size and Resolution - Monitors can be set to different display resolutions which mean a greater or lesser part of the webpage is displayed in the same area.
- Monitor Colours - Colours appear differently on Windows, Apple, LCD and Mobile Device screens for example, and the number of colours a monitor can display varies greatly, from 256 up to 16 million colors. Monitors can also be set brighter or darker according to your preferences.
Your browser has the ability to temporarily save pages you've visited so that the next time you visit them they will download much more quickly. Sometimes, after the website has been updated, you are still viewing an older page that was cached by your browser the last time you visited. You need to clear your browser's history and empty the cache to be able to view the latest version of a page.
Step 1 - Clear History
Step 2 - Empty Cache
Your Browser - As secure encryption advances, browsers need to be updated to avail of the most up-to-date improvements in secure communications. We recommend that you use an up to date browser. At the very least we recommend that you use Internet Explorer, Google Chrome, Firefox, Opera or Safari
Cookies - A cookie is a piece of information that our server gives to your browser once your browser has established a secure session. The cookie basically tells our system that a secure session has already been established with your computer. Without the cookie data, you would have to login every time your browser requested any information from our server. When you click the Logout button to leave the Members Area, the cookie data is deleted from the system thus breaking the link between your PC and our server. Clicking on the Logout button ensures that you securely terminate the service.
Caching - Caching is temporarily storing of information either in your computer's memory or its hard drive. When you view a page on the Internet, your browser may keep a copy of that information locally. This can be very useful for quickly retrieving pages that you have visited previously. However it may cause problems when the website has been changed, in which case you could be viewing out-of-date or even incorrect information. Your cache can be cleared.
